Kay Jewelers in Plainfield, IN

Reviews about Kay Jewelers

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  September 30, 2019, by Caleb Cicalo
  This Location is awesome, and was the place i chose to purchase my wife's engagement ring. When i purchased the ring i opened a line of credit with them in order to get it in my possession faster, and have been paying them back, but upon paying the balance off on the account i discovered that they had sold my credit account to another company. This as a consumer made me quite upset because without my consent my SS number, my billing information, and my bank information was transferred to a new company, and i was never even told about the change. With this change i am now trying to get information for my broker, and due to the inability of Kay Jewelers to get any information for me i am stuck talking to this third party company about getting a statement saying my remaining balance has been absolved. Due to the lack of communication, hours and hours of pointlessly being on hold, and STILL not having the necessary information i personally will never shop at another Kay's Jewelers location, and advise the same to anyone else looking for a company to spend money with for their jewelry needs. Unless you are able to pay cash up front it is simply not worth the hassle when there are so many other companies with better communication, and better customer service. As soon as i get my statement i will never step foot into another Kay Jewelers location again. For those of you currently dealing with this catastrophe you have my condolences on behalf of your sanity being effectively, and completely disposed of.